Why My HP Printer Assistant Not Working?

HP printer assistant is a piece of software that helps in managing HP printer driver installation with the windows system. Further the HP assistant gives assistance for users with scanning, checking ink levels, order supplies and more. Some users may sometimes experience HP Printer Assistant Not Working issues. This may occur due to any of the underlying technical glitches.

For assisting those users, in this article we will cover the end-to-end steps in providing a deeper insight on the reasons and solutions for HP Printer Assistant Not Working issue.

Troubleshooting HP Printer Assistant Not Working issue

Initially you have to make sure that the HP printer assistant is installed in your system. Find and double-click on the printer icon on your desktop. If you don’t have the shortcut, from windows search your printer model and choose your printer model. In the following screens you may find the printer assistant. If you don’t find the printer assistant, then you can download the latest version from the HP official site.

Uninstall the existing HP printer driver

Before starting with uninstallation, make sure the USB cable is disconnected from your printer and the system. Then open the control panel and select Programs and features option. Then from the following choose HP printer software. Then right-click to uninstall the program. Once done uninstalling restart the computer to proceed with the next step.

Reinstall the latest HP printer driver

Initially make sure no cable is connected with your printer. You can connect the cable when needed. Then from your system navigate to the HP printer home page. And choose software and driver downloads. In the “Let’s identify your product to get started” page, enter the printer model number and click submit. Finally under the driver tab tap on the Download option. 

Reconnect the printer

Tap on the printer icon to open the printer setup screen. Then click on the “connect a new printer” option. Simply follow the onscreen instruction to complete the reconnection process. Once finished try opening the HP Printer Assistant if it gets opened the problem solved if not you can try further steps.

Restart the devices connected with your printer and the printer

Restarting any electrical device can sometime help you with the problem. We advise you the same with this issue. Try to restart your router, system and printer.

Disable the antivirus

Sometimes the antivirus may assume the HP printer and its software as a threat to the system. The antivirus will in turn block all its communication with the windows. Hence, the user may try to uninstall the anti-virus or make proper adjustments to continue with the HP printer assistant.

We hope this article would help you assist in solving your existing issue and help you continue with your printing job. For more information on queries and doubts on HP Printer Assistant, please contact the HP customer support executives for professional assistance and smart solutions tailor-made for every user situation.

Frequently Asked Questions

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what if my hp printer is not found or the wired network connection fails

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How to Scan with an HP Printer on Windows & Mac?

Do you want to scan any document or photo from your windows or Mac computer? Then this article is for you. We have consolidated every possible method to scan any document or photo from HP printer. Read along to know more.

Steps to scan with HP printer on windows and mac

For scanning from windows, there are three methods available. They are:

HP smart app

  • Initially place the document inside the scanner glass or in the ADF if you have more document to scan
  • Then open the HP Smart app from your computer
  • Click on the scan tile
  • Choose your printer name
  • In the following screen, do the needful settings
  • Then click the scan button at the bottom of the screen
  • Check the preview screen, do the needful edits and click done
  • Once scanned, you can choose to print, share or fax

Windows Fax and Scan software

  • First place the document in the printer
  • Then from your system, search and choose Windows Fax and Scan
  • In the following screen, tap on in the New scan from top-left corner
  • Choose your printer name and click Ok
  • Do the needful changes in the following settings screen
  • Finally click the scan button

Windows Devices and Printers software

  • Place the document in the scanner glass or the ADF
  • Then from your system, search and choose Windows Devices and Printers
  • In the following screen, choose your printer name
  • Right-click on your printer name and select start scan option
  • Do the needful changes in the following settings screen
  • Click preview
  • Then click scan
  • One scanned you can choose to print, fax or share the scanned document

HP Smart to scan your document from the HP printer in MacOS

  • Initially install the HP smart app in your Mac system
  • Make sure to setup your printer in the application
  • From your printer, load the required paper and document inside the scanner glass
  • You can use the guide rails to place the paper properly inside the printer
  • In case of having multiple documents, use ADF (Automatic Document Feeder)
  • Once you load the paper, open HP smart app
  • If there is multiple printer connected to the application, choose your printer name
  • Then click the scan tile from the bottom of the screen
  • In the following screen, adjust the settings as per your desire
  • Now click scan

You can preview the scan to add more pages or reorder the existing pages. Further, you can edit the file name and scan. In the following page do the needed editing and click Done. Again check the altered settings in the preview screen. Once scanning got finished from the Mac system to the HP printer, you can print, save, or share the scanned documents.

Read more:

How to Scan with an HP Printer on Android & iOS

How to Scan with an HP Printer on Chromebooks

Frequently Asked Questions

Is There Any Other App and Tool Available for Scanning

How to Scan from the HP Printer Control Panel

How to Save a Scan as an Editable Text File

Unable to Connect My Wireless Printer or Scan Over a Network

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How to Improve the Quality of Faxes on HP Printers?

Having issues with quality of fax? There are simple steps and adjustments you can make to the settings of fax in the sending and the receiving fax machines to receive a perfect quality fax.

Simple steps to improve fax quality on HP printer

Start with cleaning the physical parts

Initially it’s better to look and eliminate any physical hindrances seen with the printer parts. For that turn off your printer and remove all the connected cords. Open the scanner lid and use lint-free, soft cloth to clean the surface. You can use a distilled water spray to wipe off any dust/debris sediment on the scanner surface.

Then go with software elements

Make sure you are using the updated and latest version of the printer driver software. Navigate to the HP official home page and tap on the HP Software and Driver Downloads where you can check and download the recent firmware updates if available.

Now adjust few technical specifications

Try reducing the fax transmission speed that can probably improve the fax quality on hp printer. For that, from the printer control panel, tap on the Basic Fax Settings followed by Advanced Fax Settings. Then choose speed and select slow.

Set auto retransmission for improved quality

Turning on the Error Correction Mode (ECM) assists in auto detection of unacceptable quality and requests another copy. To turn on ECM, from your printer control panel, tap on the Basic Fax Settings, then Advanced Fax Setting. From the following page, choose Error Correction Mode. Finally make sure the ECM is turned on.

Reset and service the printer

While your printer is still turned on, remover the power cables from the printer. Wait for a minute before turning on your printer. This process will reset your hp printer. If none of the above steps helps you improve fax quality on hp printer, you can contact hp customer support who can give appropriate advice on the ongoing issue.

Document format and design properties for high quality fax

Always look for the document format, properties and the design elements like font size, colors and brightness before starting the fax sending/receiving process to improve fax quality on hp printer.

  • The Standard quality for portrait layout should be 1728 pixels wide and 1100 pixels vertically for standard quality
  • For High quality the resolution must range from 1728 pixels wide and 2200 pixels vertically.
  • Make sure the fonts are in pure black on a pure white background
  • Always prefer sans-serif over Arial fonts. Also you can choose much softer and rounded fonts like Calibri or Verdana on a scale of 10
  • Keep in mind black or grey images render with high quality on comparing with the color images

Troubleshooting fax machine to work with HP printer

We will consolidate few of the quick steps that you can perform, if you face any faxing issue on HP printer.

  • Initially check your phone line
  • Call the fax number to check if the receiving end is working without any issues
  • Try removing any other devices connected to the fax line
  • Always use the fax cord shipped along with the printer
  • Before faxing check your physical fax setup.

We hope this article helps you find the faxing issue and provides you with instruction on improving the fax quality.

Frequently Asked Questions

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How to Print with Wi-Fi Direct on Windows or Mac?

Connect your Wi-Fi devices to the HP printer without traditional home, office or public Wi-Fi network with the Wi-Fi Direct features of the HP printer. Thinking how? Ease up and follow the below article for a deep insight on the printing process of HP printer with Wi-Fi Direct on Windows and Mac.

  • Connect anywhere anytime with Wi-Fi Direct
  • Connect & Print anywhere anytime with Wi-Fi Direct feature of HP printer

Print with HP Wi-Fi Direct on Windows

  • Initially turn on your HP printer
  • Then from the printer control panel, press the Wi-Fi Direct icon
  • In the following Wi-Fi Direct details screen note down the Wi-Fi direct name and its password
  • Further, at the end of the page there is a settings icon
  • In the following Wi-Fi Direct settings screen turn on the Wi-Fi Direct
  • The connection method will be automatic
  • The connection method can be altered from automatic or manual based on the preference
  • Navigate to your windows system
  • Tap on the start button and choose settings
  • Open the network and internet option
  • In the following screen select show available networks option
  • Select the printers name that start with Direct in front of it
  • Tap on the connect button below the network name
  • Don’t enter the router pin
  • Enter the Wi-Fi Direct password and click the Next button

Navigate to the settings menu of the system and tap on the Devices. Choose printers and scanners option. Now choose add a printers & scanners option. In the following list choose the printer with Direct in front of its name. In the next screen click on the manage button. Open a document; go to file and start printing as usual. Once done you can connect to your home or the office network.

Print with HP Wi-Fi Direct on Mac

Follow the below steps to print from their Mac to a HP printer using Wi-Fi Direct

  • Initially turn on your HP printer and note down the Wi-Fi Direct name of your printer
  • Press the Wi-Fi Direct icon and open the settings menu
  • From the following page note down the Wi-Fi Direct name and the password
  • Now tap on the Wi-Fi icon and choose the Wi-Fi Direct printer name
  • In the following pop-up window enter the Wi-Fi Direct network password that you have noted from your printer
  • Then click Next
  • Now from your computer open the document that you want to print
  • Tap on the file menu and choose print
  • once the job gets completed, you can reconnect your printer to the original Wi-Fi network

We hope that this article has been an eye opener regarding the long existing dilemmas, doubts and queries regarding the Wi-Fi Direct setup of HP printer with Mac and windows OS.

Read more:

How to Print with HP Printer WiFi Direct on Android Devices

How to Print with HP Printer WiFi Direct on iOS and iPadOS Devices

Print with HP Printer WiFi Direct on Chromebook Devices

Frequently Asked Questions

How Can I Change the WiFi Direct Password and Other Settings

Access HP Printer Settings & Management Tools with WiFi Direct Network

How Can I Find the WPS PIN for HP Printer Setup

What to Do When a Print Job or Wi-Fi Direct Connection Fails

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Why My HP Printer Printing Random Characters?

If you think your HP printer has gone crazy or HP printer printing gibberish text or weird symbols then this article is for you. It is not a ghost event but a technical glitch that can be solved with proper assistance.

Solutions for solving HP printer printing gibberish text issue

Solution-1 Download HP print and scan doctor

Find the HP print and scan doctor application specifically designed for any HP printer. Downloading and installing them in your system can automatically help you find and solve the existing issue.

Solution-2 Look for the HP printer cartridges

Next thing is to check those cartridges. Always use genuine HP cartridges. Open the front door and take the cartridges out. Look for any tear, leaks and broken pieces. On any damage replace them with new one. If not clean the drum and cartridges before placing them back into its position.

Solution-3 Change the HP printer connection and position

  • Remove any surge protector or any connector for the printer
  • Connect the printer directly to the wall outlet
  • Don’t place the printer ear air conditioner, highly humid or dry place
  • Check the cables for any damages and cuts
  • Make sure the USB cable is connected firmly inside the printer and the wall outlet
  • Also try replacing the USB cable and the wall outlet

Solution-4 Reset the HP printer

Make sure that your printer is turned on. Then press and hold the power button for few seconds. Now reconnect the power cord back to the printer.

Solution-5 Stop and remove any print job

  • Tap on the start button on the windows computer
  • Then choose control panel
  • Select Hardware and Sound
  • Choose View Devices and printers option
  • Then tap on the printer icon and choose See What’s Printing option
  • In the following page you can choose the ongoing print jobs and click cancel
  • Choose ok to confirm the process

Solution-6 Check the printer default settings

  • Tap on the start button on the windows computer
  • Then choose control panel
  • Select Devices and printers option
  • In the following page search for your printer name
  • If the printer has a tick mark near it, then your printer is set as a default one
  • If not, right-click on the printer and choose Set as Default Printer option

Solution-7 Analyze the network configuration page

  • Initially navigate to the HP printer home page
  • Enter you printer model number along with the name in the Find my product and get support search box
  • Then enter Network Configuration Page in the keyword search box
  • Now tap on the enter button
  • You can analyze the Network Configuration Page for weird text

We hope this article has helped you solve your weird, crazy and gibberish text printing issue.

Frequently asked questions

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