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How to Utilize HP Smart App to Fix Common Printing Issues?

Thinking of a single application that could solve all your HP Printer issues on mac from a tap or a few? Then you need to download HP Smart app for mac which is the solution that you are looking at. Installing the application assist you to set up the printer connection. In case if you want to install all the drivers, it can help you with the seamless installation process.

The application can solve most of your printing issues such as

Print spooler error
Printer network connectivity issue
Driver updates availability check
Find the reason for your printer is not getting connected to your system
Clear the print job that stuck in your printer
Resolve every print queue issue
Port mismatch with your printer and system
HP Printer offline issue

General requirements to have HP Smart app in your Mac system:

Initially you must have an HP printer that support the HP Smart app
Then a device that may be a computer or your hand-help device connected to a network
Next thing is to have a seamless network connection between the printer and the computer
The mobile or computer OS to have configuration of
- Apple iOS 14 and later
- macOS 10.14 and later

How to download and install HP Smart app on our Mac system?

The following instruction goes in hand with printer connected in wireless network. Before starting with the download and install setup, place your computer and printer close with each other not farer that 6 feet away.

First turn on the Wi-Fi on your computer
Make sure your printer and computer connected on the same local network
Then if your computer is using Ethernet connection, temporarily remove the USB cable and prefer connecting with the Wi-Fi network
Also enable Bluetooth in your computer for your HP Smart app to find and establish a connection with your printer
Then from your Mac system navigate to the browser of your choice
And enter HP Smart for Mac App Store, on instruction to prompt into the Microsoft account, don’t give access and continue
In case if you are setting up the HP Smart account for the first time, you have to create and sign in to that new account
Signing in to the HP smart account gives you access over all the available printer features
Then click on the plus sign to add your printer and simply follow the instruction to complete the setup
In case if you don’t find your printer on the Wi-Fi setup process, you have to restart your printer, reopen the HP Smart app and try reconnecting your Mac system with your printer

Diagnose and Fix of the HP Smart app:

The HP Smart app has an in-built troubleshooting feature that helps solve most of the common printing issues created with your HP printer. To utilize HP Smart app, you must have a macOS 10.14 and later.

Follow the below instruction to locate and make use of diagnose and fix feature of the HP Smart app.

Initially open the HP Smart app
Then tap on your printer name
Now from the top menu bar, choose Printers
Then from the following drop-down list choose Diagnose & Fix option
Next click on the Start button
Make sure not to close the HP Smart app while it is still running
You can simply follow the instruction to rule out any printing issue exist with your HP printer
If you still experiencing the same issue, kindly contact the HP Customer support executives for a quick and professional support

Steps to install HP Smart app on MacBook Pro?

Initially turn on your Mac OS system
Then navigate to a browser of your choice
And enter HP official site to download HP smart app for mac
In the following page, enter your printer model number
From the list of printer, choose your printer model number
Then tap on the Next button
In the consecutive page, click on the Install HP Smart app button
The screen will navigate to the App Store
There click on the download button at the top-right corner
Once the installation got complete, click on the open button
In the upcoming welcome screen, click on the continue button
Click yes or no as a way to send data to HP or not

Make sure that you have connected your Mac system and the printer in a same local network as the HP Smart app is able to discover the printer connected to the same network alone. The setup mode remains active for two hours if you are setting up the whole connection for the first time. If it is over two hours, you have to perform factory reset.

Steps to reset your HP printer:

First navigate to your printer display
Then swipe down to choose the control panel display
Tap on the gear icon and click on the Network Setup
Now choose Restore Network settings option
On the following prompt choose yes
In case of printers without a touch screen, press the cancel button to make your printer ready
Then press and hold the wireless and cancel button for few seconds

In case of LaserJet printers, press and hold the wireless button until you see the blinking of the attention lights.

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How to Use HP Print and Scan Doctor App to Fix Printer?

Are you looking for a troubleshooting app for your HP printer? Then HP Print and Scan Doctor App must be a great option for all your requirements. A free tool available for Windows OS that helps resolves most of your printing problems. In this blog we will dive deep into the aspects and features of the HP Print and Scan Doctor App in detail.

HP Print and Scan Doctor (Windows)

In this section, we will look into the steps/procedure for HP Print and Scan Doctor to solve all those common printing and scanning problem that exist in your HP Printer. This can solve issues such as printer offline, corrupted printer driver; scan error, print job stuck in printer, and wireless/wired connectivity error.

Download and install HP Print and Scan Doctor

Initially, you have to download the HP Print and Scan Doctor in your computer that is connected to your printer. Now turn on your printer and make sure it is having enough ink and paper in it. Now navigate to the HP official site and download HP Print and Scan Doctor app. Then Follow the instruction to complete the installation process.

Start with the application

Once installed, open the application. From the welcome screen, tap on the start button to locate your printer. In the upcoming screen, click on either the fix printing or fix scanning button.

Things you should know to review the result

While using HP Print and Scan Doctor, you must know some of the signs and reviews. Below are the result to know about the working and the result of the app.

A cross mark indicates an issue. You must follow the following instruction to solve the issue
An exclamatory sign shows that there is some attention required with any case, but you have skipped it without acknowledgement
A spanner indicates there is an issue found but it is automatically resolved with HP Print and Scan Doctor
A green tick mark represents everything is fine and your printer has passed the test

Troubleshooting HP Printer issues with HP Print and Scan Doctor

How to reset HP Printer?

Initially click the Printer
Then in the following page tap on the Reset option
This will reset your printer’s hardware or memory

How to open the HP printer’s web settings?

Initially click the Printer
Then in the following page tap on the Open Printer Web Pageoption
This will help you access the Embedded Web Server to see the printer settings

How to check HP Instant Ink account status, ePrint along with printer app status?

Initially click the Printer
Then in the following page tap on the Web Servicesoption
This will help you view ePrint cloud printing account information
You can also check Instant Ink registration status
Then click Print ePrint Instruction Page to get your printer claim code

How to get your HP printer hardware and software information?

Initially click the Printer
Then in the following page tap on the Advanced Printer Data option
This will help you view locate the serial number
You can also check firmware version, software info, warranty status
And along with that you can find the information about the HP Printer’s print head

How to check the ink and toner cartridge levels along with its information?

Initially click the Printer
Then in the following page tap on the Supply Levels option
This will help you find numbers of toner and ink cartridges
You can also check the warranty status and installation status

How align the print heads and clean the print heads of your HP printer?

Initially click the Printer
Then in the following page tap on the Printer Services option
This will automatically clean your Printheads and followed by the Printheads alignment process

How to find and access the router settings?

Initially click the Network option
Then in the following page tap on the Open Router Web Page option
This will help you view your internet name and password
You can also change the network credentials in this page

How to troubleshoot and fix firewall-related issues?

Initially click the Network option
Then in the following page tap on the Troubleshooting Firewalls option
Now follow the upcoming guidelines or instructions to solve the firewall issues that you are experiencing with your HP printer

How to check and find the network information along with its status?

Initially click the Network option
Then in the following page tap on the Show Advanced Info option
This will help you print an information review the IP address, Internet status, signal strength, and security types
If there is a list of network signal available, you can click on the Show Wireless Info option, to view the network key

How to print an information report?

Initially click the Printer
Then in the following page tap on the Printer Services option
This will help you print an information report
Always keep in mind you should load your printer with enough ink and paper to start the printing process
If there is no enough paper the printer couldn’t print the information report

HP Print and Scan Doctor (Mac)

As for now the HP Print and Scan Doctor for Mac OS is not built and not available.

We hope this blog has been really helpful for you throughout your tough situation handling the print and scan issues with our HP printer.